Refund policy
- RETURNS-No goods may be returned without first having secured prior written authorization from Seller's home office and, in any event, only non-obsolete standard stock items in original cartons and unused may be returned, freight prepaid by Buyer. Return requests must be initiated within one yearfrom date of original shipment. Such requests will follow the same channels as order placement. Returns shall be subject to factory inspection by Seller forcondition, resalability and quantity before credit is issued to Buyer, which credit shall only be applicable to replacement or future purchases by Buyer. Seller reserves the right to apply a minimum restocking charge of up to forty percent (40%) of the purchase price of the order plus original freight charges to all returns. Goods specifically manufactured for Buyer including, but not limited to, private label products are not subject to return for credit under any circumstance unless specifically authorized in writing Seller.
- CANCELLATION. Orders shall not be cancelable by Buyer for delays in delivery or other cause until written notification of such intention has been received by Seller. In any event, however, Buyer shall be obligated to accept and pay for (i) any goods previously shipped to its order, (ii) any goods manufactured specifically for Buyer and in stock but not yet shipped to Buyer and/or (iii) to pay cancellation charges based on expenses incurred or commitments made by Seller for any goods which are in the process of manufacture specifically for Buyer. In addition to the foregoing, Seller reserves the right on orders canceled by Buyer to apply a minimum cancellation charge of up to forty percent (40%) of the purchase price of the unshipped portion of the order.